Refund & Shipping Policy

Effective Date: 9/18/2025

Website: asgardsecret.shop

Business Name: Asgard Secret

We take pride in crafting quality handmade products. Please read our Refund & Shipping Policy carefully before placing an order.

1. Shipping Policy Processing Time: Orders are typically processed and shipped within 3–7 business days. During high-demand periods, processing may take longer. Shipping Methods: We use trusted carriers such as USPS, UPS, or FedEx. You will receive tracking information once your order has shipped. Delivery Times: Standard delivery within the U.S. is typically 3–10 business days depending on your location. Delivery times may vary due to carrier delays beyond our control. Shipping Costs: Calculated at checkout and based on weight, destination, and shipping method. Risk of Loss: Title and risk of loss transfer to you once the package is handed to the carrier. We are not responsible for lost or stolen packages once delivery is confirmed.

2. Refund Policy Because our products are handmade and often custom, all sales are final. We do not accept returns or exchanges, except in cases where: The item arrives damaged. The item is defective (not as described or unusable). How to Report a Problem Contact us at info@asgardsecret.shop within 7 days of delivery. Provide your order number and photos of the damaged/defective item. Once reviewed, we may offer a replacement or store credit at our discretion. We do not issue refunds for: Buyer’s remorse (change of mind). Slight variations in handmade items (natural differences are part of their uniqueness). Items not cared for properly after delivery (e.g., melted candles left in hot cars, broken jewelry from misuse).

3. Exchanges At this time, we do not offer exchanges due to the handmade nature of our products.

4. International Orders (if applicable) Customers are responsible for all import duties, taxes, or customs fees. We cannot guarantee delivery times for international shipments. ---

5. Contact Us For questions about your order, shipping, or refunds, please contact: info@asgardsecret.shop